MK Controls, Inc. provides a limited 3-Year warranty, along with a LIFETIME no-fault replacement policy.
What Is Covered by the 3-Year Warranty?
This warranty covers any defects in materials or workmanship in your new product for a period of 3 years from the original purchase date.
What Will MK Controls Inc. Do?
During the 3-Year warranty period, MK Controls Inc. will repair or replace any defective or malfunctioning product at no charge to you (including return shipping charges).
What Does This Warranty Not Cover?
Any problem that is caused by abuse, misuse, or an act of God (such as a flood) is not covered. Battery leakage is not covered.
Shipping charges of the defective product back to MK Controls, Inc.
Consequential and incidental damages are not recoverable under this warranty. Some states do not allow the exclusion or limitation of incidental or consequential damages, so the above limitation or exclusion may not apply to you.
If something goes wrong with your product, please follow the instructions in this link http://www.mkcontrols.com/lightningbug/rma/ prior to shipping your product back to MK Controls, Inc. Complete instructions are given during the creation of the RMA.
If at all possible, please include a copy of your original sales receipt.
We will inspect and repair or replace the product at no charge to you once we have determined that the product is under warranty.
How Does State Law Apply? This warranty gives you specific legal rights, and you may also have other rights which vary from state to state.
What is covered by the LIFETIME no-fault replacement policy?
MK Controls, Inc. is proud to offer a lifetime no-fault replacement policy on the Lightning Bug™ unit.
No matter what happens to your Lightning Bug™, regardless of when you purchased your unit, MK Controls will repair or replace it for $49.00 plus shipping expenses. Back your car over it, drop it in the ocean, your puppy chews it to pieces, consider it replaced!
Please follow the instructions in this link http://www.mkcontrols.com/lightningbug/rma/ prior to shipping your product back to MK Controls, Inc. Complete instructions are given during the creation of the RMA. If the unit is damaged, we'd like to hear your story of how the damage occurred. We reserve the right to use these stories on our website. Your name will not be revealed. Prior to returning your unit, we will contact you for billing information.
We must be able to identify that the pieces were indeed our product; the internal circuit board must be identifiable for us to replace the unit under our replacement policy. Your damaged unit will not be returned. Please note that interface cables are NOT covered under the no-fault replacement policy.
Why do we offer a LIFETIME no-fault replacement policy?
We want you to actually use and enjoy our products, and not have to worry about accidental damage. We are very confident that our products will provide you with years of trouble free service, but if something bad happens, we've got you covered.